Keep your clients engaged through high quality interactions using live chat, social media and email support.
The result of employees, over 115 detailers and engineers all coming together.
All our respresentatives are trained on the foundations of good customer service.
Your support plan created for you based on your needs, your goals and your budget.
Don't miss out on sales or the opportunity to maintain your customers because of poor or lack of customer support. Our support team is an extension of your business and the aim is to maintain high quality support leading to high customer satisfaction ratings and lead conversions.
Websol offers a full service digital customer support service for our clients. Each client receives a custom built support plan based of their needs, volume, goals and budget.
Our agents work 8-10 hour days, 7 days per week. They are scheduled according to the coverage needs of the client.
In order for our team to get started, each client should have a help desk in place where their customer queries are channeled.
There needs to be a standard training for our agents that includes, client business details along with support expectations and requirements.
If a client has no helpdesk or support standards in place, we have an offering that allows Websol to assist the client with getting these in place for more effective support.
It takes approximately 2 weeks to have a client fully on-boarded with trained agents doing live, independent support.